Política de privacidad

Privacy Policy

At Montenaro, we respect your privacy and take the protection of your personal information seriously. As a brand built on quality, trust, and authenticity, we handle your data with the same care we put into our premium goods — responsibly and transparently — in full compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Data We Collect

To provide you with a smooth and secure shopping experience, we may collect:

  • Personal identification data: Name, email address, phone number, and billing/shipping details.

  • Payment information: Processed safely through trusted third-party providers — we never store your payment data directly on our servers.

  • Browsing and usage data: Such as cookies, IP address, and device type, used to improve website performance and personalize your experience.

2. How We Use Your Data

Your information is used strictly for legitimate and transparent purposes:

  • To process, ship, and deliver your orders efficiently.

  • To communicate with you about purchases, product updates, and special offers.

  • To comply with legal and tax obligations.

  • To enhance and optimize your experience on our website through analytics and personalization.

3. Products & Orders

We strive for accuracy in every product description, but minor variations in color or texture may occur due to the nature of our premium materials or screen display differences.
Montenaro reserves the right to refuse or cancel any order suspected of fraudulent activity to protect our community.

4. Payments

All payments are handled through secure, authorized third-party gateways (such as Stripe/PayPal) to ensure your financial information is protected.
Prices are displayed in GBP (£) and EUR (€) and may include or exclude VAT, depending on your shipping location.

5. Limitation of Liability

Montenaro is not responsible for damages or losses arising from the misuse or improper handling of our products.
We recommend following the care instructions provided on the packaging or website to preserve the longevity and character of your items.

6. Data Retention

Your personal data will be stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections or updates to inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to the processing of your data.

  • Request data portability to another provider.

  • Withdraw consent at any time without affecting prior processing.

To exercise these rights, simply contact us using the details below.

8. Contact

For any privacy-related inquiries or to exercise your rights, please reach out to us at:
📧 support@montenaro.eu