Política de reembolso

Returns & Exchanges Policy

At Montenaro, we take pride in the quality and craftsmanship of our premium goods. However, if your item isn’t exactly what you expected, you may request a return or exchange under the following conditions:

1. Eligibility

  • Requests must be made within 14 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Exchanges are subject to product availability.

2. Return & Exchange Process

  • To initiate a return, contact us at support@montenaro.eu with your order number and reason for return.

  • Once your return is received and inspected, we’ll notify you by email about its approval or rejection.

  • If approved, we’ll proceed with the exchange or refund based on your preference.

3. Costs

  • Return shipping costs are the customer’s responsibility, unless the item is defective, damaged upon arrival, or incorrect.

  • In those specific cases (defects/errors), Montenaro will cover all related return costs.

4. Products & Orders

  • We ensure that every description reflects our products accurately, but minor variations in color or texture may occur due to the nature of the premium materials or screen display differences.

  • Montenaro reserves the right to refuse or cancel any order suspected of fraudulent activity.

5. Payments

  • All payments are processed securely through trusted, third-party gateways (Stripe/PayPal, etc).

  • Prices are displayed in GBP (£) and EUR (€) and may include or exclude VAT, depending on your shipping location.

6. Limitation of Liability

  • Montenaro is not liable for damages or issues resulting from improper use, washing, handling, or care of our products. Please follow our care recommendations to preserve their quality and durability.

Refund Policy

At Montenaro, we aim for your complete satisfaction. If you are not fully happy with your purchase, you may request a refund under the following terms:

1. Refund Conditions

  • Refund requests must be made within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive.

  • The product must be unused, in its original packaging, and in the same condition as delivered.

  • Some items — such as personalized pieces or intimate apparel (if opened) — may not be eligible for return due to hygiene reasons.

2. Refund Process

  • Contact our customer care team at support@montenaro.eu to initiate your refund.

  • Once your return is received and inspected at our facility, you’ll be notified of approval or rejection.

  • Approved refunds will be processed automatically using your original payment method within 14 business days.

3. Products & Accuracy

  • While every effort is made to ensure accuracy, slight variations in color or texture are features of our materials and are not considered defects.

  • Montenaro reserves the right to cancel any order if fraudulent or abusive activity is suspected.

4. Payments & Currencies

  • All transactions are securely handled through verified third-party payment processors.

  • Prices are displayed in GBP (£) and EUR (€). Exchange rates are determined by your bank or payment provider at the time of purchase.

5. Limitation of Liability

  • Montenaro is not responsible for damages arising from misuse, negligence, or failure to follow care instructions.